Glosseme

Delete your Glosseme account

You can delete your Glosseme account and all the data associated with it at any time — from inside the app, or by asking us to do it for you.

Option 1 — delete it yourself in the app

The fastest way. Deletion happens immediately and cannot be undone.

  1. Open the Glosseme app and make sure you are signed in.
  2. Go to Settings.
  3. Scroll to the Delete account section at the bottom.
  4. Tap Delete account and confirm. For your protection you will be asked to confirm twice, and to type your account's email address before the final confirmation.
  5. If you used Glosseme on more than one device, uninstall the app on the other devices to remove the data stored on them too.

An internet connection is required. Your account and all of your data are deleted straight away — everything held on our servers, and the Glosseme data stored on the device you delete from.

Option 2 — ask us to delete it

Use this if you can no longer use the app — for example you have uninstalled it, lost your device, or cannot sign in.

Send an email to support@glosseme.app with the subject “Account deletion request”.

  • Send it from the email address you use to sign in to Glosseme — that is how we verify the request is really yours. If we cannot verify it, we will ask you to confirm from that address before deleting anything.
  • You do not need to give a reason.

We complete verified requests within 30 days of receiving them. We will email you to confirm once the deletion is done.

What gets deleted

Either option removes your account and every piece of personal data we hold about you on our servers (backup copies are erased within 35 days — see below):

  • Your account, and the email address you sign in with.
  • All of your cards, together with your progress and review history.
  • The languages you were learning.
  • Your learning statistics and your vocabulary test results.
  • The word sets you were studying, and how far you had got through them.
  • Your app settings, and anything you told us about yourself — such as your 18+ confirmation and country.

Deletion is permanent. We cannot restore an account or its data afterwards, so please make sure you no longer need anything in it.

Data stored on your own device

Glosseme also keeps a copy of your cards and progress on each device you use it on, so the app works offline. We have no way to reach that copy remotely — how it is removed depends on the option you choose:

  • Deleting in the app also erases the Glosseme data held on that device, as part of the deletion.
  • If you asked us to delete your account by email, or you also used Glosseme on other devices, simply uninstall the app on each of them. That removes the local copy. It cannot be synced or restored afterwards, because the account it belonged to no longer exists.

Delete some of your data, and keep your account

You can remove parts of your data in the Glosseme app at any time, without deleting your account. What you delete is removed from our servers too (copies in our backups are erased within 35 days).

  • Cards — swipe a card to the left in your card list, or select several cards and delete them together.
  • A language and all its cards — go to Settings → Language Pairs and delete the pair. Every card in it is deleted with it.
  • Word sets — open the word set in Word Sets and tap Unsubscribe to stop studying it.

Your account, the email address you sign in with, your learning statistics and your vocabulary test results stay until you delete the account itself (see above).

What we keep, and why

A minimal record of the deletion itself

We keep a small record showing that the deletion was requested and carried out: the email address of the deleted account, the date the account was created, the dates of the request and its completion, and whether it was made in the app or by request to us.

We are required to be able to demonstrate that erasure requests are honoured, and we may need this record to establish or defend legal claims. It is accessible only to us and is never used for any other purpose — no marketing, no analytics, no attempt to re-identify you. We delete it after two years.

Backup copies, for up to 35 days

To recover from technical failures, we keep encrypted backups of our servers. Your data stays in a backup until it is erased automatically, within 35 days of being made. This is not something we keep — it expires on its own. Backups are never used to restore a deleted account; if we ever have to restore our systems from one, we delete again every account deleted since that backup was made.

Product data we cannot link to you

We record some information about how the app performs and how it is used. It is not connected to your account and cannot be traced back to it, so we cannot tell which of it is yours. That means we cannot show it to you, change it or delete it, and deleting your account does not affect it. Our Privacy Policy describes what these records contain.

If you have a paid subscription

Deleting your account does not cancel your subscription. Subscriptions are billed by Apple or Google, not by us. To stop being charged, cancel it in your App Store subscription settings on iOS, or in your Google Play subscription settings on Android — do this before, or as well as, deleting your account.

Questions

If anything here is unclear, or you need help with a deletion request, write to support@glosseme.app.